1. Shipping Charges

• We offer free shipping on all orders placed through our website.
• For international orders, customs duties, local taxes, VAT/GST, and other applicable import charges are not included in the product price unless explicitly stated otherwise.
• Any charges imposed by the destination country's customs or government authorities are the responsibility of the customer.

2. Order Processing & Delivery Timeline

• Orders are typically processed and dispatched within 48 business hours after successful order confirmation.
• Delivery timelines may vary depending on the product, delivery location, and courier service availability.
• Most orders are generally delivered within:
  • 3–10 business days within India
  • 6–12 business days for international orders
• Delivery timelines are calculated from the date of order placement and may vary based on product availability and serviceability.
• The estimated delivery timeline may be displayed on the respective Product Detail Page (PDP).
• During sale periods, festive seasons, public holidays, or other high-order-volume periods, deliveries may take an additional 5–7 business days.

3. Estimated Delivery Date

• Customers may be able to check the estimated delivery date for a product by entering their delivery PIN code on the Product Detail Page.
• Estimated delivery dates may vary depending on product availability and the serviceability of your delivery location.
• Delivery estimates are indicative and may be affected by courier operations, weather conditions, public holidays, or other circumstances beyond our reasonable control.

4. Order Confirmation

Once your order has been successfully placed, you may receive:

• An Order Confirmation Email
• An Order Confirmation SMS, where applicable

Customers are requested to ensure that the contact information provided during checkout is accurate.

5. Order Tracking

• Once your order has been shipped, you may receive a shipping confirmation email and/or SMS containing tracking details.
• You can use the tracking link provided to monitor the status and progress of your shipment.
• Tracking information may take some time to become active after your order has been dispatched.

6. Order Cancellation

• Orders can be cancelled only before they are dispatched.
• To request an order cancellation, please contact our Customer Support team as soon as possible.
• Once an order has been successfully cancelled, the refund will be initiated through the original mode of payment.
• Refunds are generally processed within 48 business hours. However, the time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

7. Delivery Attempts

• Our courier partners will make delivery attempts in accordance with their standard delivery procedures.
• For certain deliveries, customers may be required to provide a valid government-issued photo ID or other relevant documentation for identity verification, where required by local regulations or courier partners.
• If delivery cannot be completed due to an incorrect or incomplete address, customer unavailability, or repeated unsuccessful delivery attempts, our Customer Support team may contact you to arrange re-delivery or provide further assistance.

8. Hidden Charges

• There are no hidden shipping charges for orders placed through our website.
• For international shipments, any applicable customs duties, import taxes, VAT/GST, or other government-imposed charges are payable by the customer unless explicitly stated otherwise at the time of purchase.
• Such charges are determined by the customs authorities of the destination country and are beyond the control of The Indian Carpet.