1. Information We Collect

We may collect personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.

The information we may collect includes:

• Full name
• Email address
• Phone number
• Billing and shipping address
• PIN code and location details required for delivery
• Order and transaction information
• Payment-related information
• Account credentials, where applicable
• Communication with our customer support team
• Device, browser, IP address, and website usage information

We may also collect information automatically through cookies and similar technologies.

2. How We Use Your Information

We may use your personal information for the following purposes:

• To process and fulfil your orders
• To arrange shipping and delivery
• To process payments
• To provide order updates and customer support
• To communicate with you regarding your purchases
• To improve our website, products, and services
• To personalise your shopping experience
• To prevent fraud and enhance website security
• To comply with legal and regulatory requirements
• To send promotional or marketing communications where permitted

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

3. Payment Information

Payments made through our website may be processed through third-party payment service providers.

We do not intentionally store complete debit card, credit card, or other sensitive payment card information on our own servers unless required for a specific and legally permitted purpose.

Payment service providers process your payment information in accordance with their own privacy policies and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may be used to:

• Remember your preferences
• Maintain your shopping cart
• Understand how visitors use our website
• Improve website functionality and performance
• Provide a more personalised user experience
• Support marketing and advertising activities

You may choose to disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

5. How We Share Your Information

We do not sell your personal information.

However, we may share your information with trusted third parties when necessary to operate our business and provide our services, including:

• Payment service providers
• Shipping and logistics partners
• Technology and website service providers
• Customer support service providers
• Marketing and analytics service providers
• Government authorities or law enforcement agencies when required by law

6. Shipping and Delivery Partners

To process and deliver your order, we may share relevant information such as your name, contact number, and delivery address with our shipping and logistics partners.

These service providers are expected to handle your information in accordance with applicable privacy and data protection requirements.

7. Data Security

We take reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing electronic data is completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil the purposes for which the information was collected
• Process and complete your transactions
• Provide customer support
• Meet legal, accounting, taxation, and regulatory requirements
• Resolve disputes and enforce our agreements

When personal information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable laws.

9. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include:

• Requesting access to your personal information
• Requesting correction of inaccurate information
• Requesting deletion of certain personal information
• Withdrawing consent where applicable
• Opting out of marketing communications
• Raising concerns regarding the processing of your information

10. Third-Party Links

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing them with personal information.

11. Children's Privacy

Our website and services are not intended specifically for individuals who are not legally permitted to enter into transactions under applicable law.

We do not knowingly collect personal information from children without appropriate consent or legal authorisation.

12. International Users and Orders

If you access our website or place an order from outside India, your personal information may be collected, processed, or stored in India or other locations where our service providers operate.

By using our website, you understand that your information may be transferred and processed in accordance with applicable laws and this Privacy Policy.

13. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website operations.

Any changes will become effective when the updated Privacy Policy is published on our website. We encourage you to review this page periodically.